Our offices & lab remain open with some changes. Latest Covid-19 updates HERE

Our offices & lab remain open with some changes. Latest Covid-19 updates HERE

Delivery & Returns

We have been advised by Royal Mail that delivery may take longer, delays could occur for international post.
Please refer to the Royal Mail Website for latest updates HERE

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UK POST

All orders over £50 are sent 2nd Class Signed For (tracked) Royal Mail as standard unless selected otherwise.

First Class Signed For Royal Mail service - £5.20
Second Class Royal Mail - £3.90

Courier option available for next day delivery on orders placed before 8.30am at a flat rate of £9 (UK only).

We aim to process and dispatch all orders within 24 hours (week days). In the unlikely event you have not received your order after 7 days, please call us.

OVERSEAS POST

- EU flat rate shipping £13.00 sent International Signed for Royal Mail.
- Rest of the World flat rate shipping £19.50 sent either International Signed for Royal Mail or Courier.

Tracking will be provided.

We are delighted to ship to any location, however, for our international customers there may be additional charges and fees imposed by your local customs process for which you may be liable so we do recommend checking our list of stockists to see if we have someone local to you.

Although every effort will be made for you to receive your order as quickly as possible, please allow up to 10 days. We cannot guarantee delivery dates for overseas shipping as sometimes they are subject to customs clearance in the destination country.


Our offices are closed on weekends and Bank Holiday Mondays. Orders placed during these times will be processed on the following Monday/Tuesday. 


We trust the parcel will be delivered to you within the promised delivery time and in good condition. However, should you not be satisfied, we would appreciate hearing your comments in order to always improve our service.

RETURNS

We prepare your parcel with love and care, however if it is damaged upon its arrival to you, please get in touch; we ask that you return your item within 7 days for an exchange or refund. 

  • Please note – due to hygienic reasons, we are unable to provide refunds on opened/used products.
  • We can only offer refunds and exchanges for purchases made through inlightbeauty.co.uk
  • We are sorry but we can’t refund your postage/courier costs (with the exception of faulty products) and for oversees customers, any customs fees or local taxes.

You may cancel your order at any time prior to your order being processed for a full refund. You can notify us by emailing emily.legge@inlightbeauty.co.uk or calling 01326 281114.