Delivery & Returns

A tracking number is sent with every shipping confirmation e-mail; you can click on this to receive the most up-to-date order information. We aim to process and dispatch all orders within 1-2 working days.
Opening hours are currently Monday – Thursday 9am-5pm and Friday 9am-1pm excluding Bank Holidays. 

UK ORDERS
Collection from Inlight Beauty, Cornwall TR13 0LW – FREE
Royal Mail Tracked 48 (2-3 working days) - £4.95 or FREE over £60
Royal Mail Tracked 24 (1-2 working days) - £5.95
UK Next Day Courier - £11.50 (order must be placed before 9am Mon-Thurs)
In the unlikely event you have not received your order after 7 working days, please call us or e-mail info@inlightbeauty.co.uk

OVERSEAS ORDERS
Europe flat rate - £13.00
Rest of the World (order value under £100) - £19.50
Rest of the World (order value over £100) - £25
Additional TAX charges and fees may be imposed by your local customs process.

We have retailers and stockists worldwide that may help reduce your parcel’s miles and shipping costs. International delivery typically takes 1-2 weeks, tracking will be sent with your dispatch email for the most up to date delivery information.

Unfortunately, we cannot guarantee delivery dates for overseas shipping due to customs clearance processes. In the unlikely event you have not received your order after 10 working days, please call us or e-mail info@inlightbeauty.co.uk. 

ADDITIONAL INFORMATION

Orders placed outside of working hours will be processed on the within 1-2 working days once we re-open.

Opening hours are Monday – Thursday 9am-5pm and Friday 9am-1pm excluding Bank Holidays.
All our product prices include UK Vat. For international orders, this is deducted at checkout. Your local customs may require you to pay tax and fees on delivery. 

We trust the parcel will be delivered to you within the promised delivery time and in good condition. However, should you not be satisfied, we would appreciate hearing your comments in order to always improve our service.
E-mail info@inlightbeauty.co.uk
Phone 01326 281114

Returns & Refunds

We want you to be delighted with your Inlight Beauty purchase. However, if you change your mind, we offer a straightforward return process.

  • Standard Returns: You have 14 days from receipt to notify us of a return. Items must be unopened, unused, and in their original packaging with all seals intact. Returns are made at your own expense.

  • Exchanges: If you would prefer a different product, please notify us within the 14-day window.

  • Faulty Goods: If a product is faulty or arrives damaged, please notify us within 30 days for a full refund or replacement.

  • Product Care: Because our formulations are organic and free from synthetic preservatives, they must be stored away from heat, sunlight and damp conditions like bathrooms. Please use the wooden spatula provided to maintain the hygiene and purity of the balms.

  • We are sorry but we can’t refund your postage/courier costs (with the exception of faulty products) and for oversees customers, any customs fees or local taxes.

  • We can only offer refunds and exchanges for purchases made through inlightbeauty.co.uk

You may cancel your order at any time prior to your order being processed for a full refund. You can notify us by emailing info@inlightbeauty.co.uk or calling 01326 281114.