Delivery & Returns

UK POST

All orders are sent 2nd Class Royal Mail as standard unless selected otherwise.

Courier option available for next day delivery on orders placed before 8.30am at a flat rate of £9 (UK only).

We aim to process and dispatch all orders within 24 hours (week days). In the unlikely event you have not received your order after 7 days, please call us.

OVERSEAS POST

- EU flat rate shipping £13.00 sent International Signed RM.
- Rest of the World flat rate shipping £19.50.

Although every effort will be made for you to receive your order as quickly as possible, please allow up to 10 days. We cannot guarantee delivery dates for overseas shipping as sometimes they are subject to customs clearance in the destination country.

Our offices are closed on weekends and Bank Holiday Mondays. Orders placed during these times will be processed on the following Monday/Tuesday. 

We trust the parcel will be delivered to you within the promised delivery time and in good condition. However, should you not be satisfied, we would appreciate hearing your comments in order to always improve our service.

RETURNS

We prepare your parcel with love and care, however if it is damaged upon its arrival to you, please get in touch; we ask that you return your item within 7 days for an exchange or refund. 

Please note – due to hygienic reasons, we are unable to provide refunds on opened/used products.
You may cancel your order at any time prior to your order being processed for a full refund.
You can notify us by emailing lynda.crowther@inlightbeauty.co.uk or calling 01326 281114.