Delivery & Returns
Opening hours are currently Monday – Thursday 9am-5pm and Friday 9am-1pm excluding Bank Holidays.
A tracking number is sent with every shipping confirmation e-mail; you can click on this to receive the most up to date order information. We aim to process and dispatch all orders within 1-2 working days.
|
Last order dates for Christmas Delivery Tracked 48 – Sunday 17th December We dispatch all orders within 1-2 working days but please allow as much time as possible when gifting in case of delivery delays which are out of our control. |
UK POST
Collection from Inlight Beauty, Cornwall TR13 0LW – FREE
Royal Mail Tracked 48 (2-3 working days) - £4.20 or FREE over £60
Royal Mail Tracked 24 (1-2 working days) - £5.20
UK Next Day Courier - £10.50 (order must be placed before 8:30am Mon-Thurs)
In the unlikely event you have not received your order after 7 working days, please call us or e-mail info@inlightbeauty.co.uk
OVERSEAS POST
Europe flat rate - £13.00
Rest of the World (order value under £100) - £19.50
Rest of the World (order value over £100) - £25
Additional TAX charges and fees may be imposed by your local customs process.
We have retailers and stockists worldwide that may help reduce your parcel’s miles and shipping costs. International delivery typically takes 1-2 weeks, tracking will be sent with your dispatch email for the most up to date delivery information.
Unfortunately, we cannot guarantee delivery dates for overseas shipping due to customs clearance processes. In the unlikely event you have not received your order after 10 working days, please call us or e-mail info@inlightbeauty.co.uk.
ADDITIONAL INFORMATION
Orders placed outside of working hours will be processed on the following working day.
Opening hours are Monday – Thursday 9am-5pm and Friday 9am-1pm excluding Bank Holidays.
All our product prices include UK Vat. For international orders, this is deducted at checkout. Your local customs may require you to pay tax on delivery.
We trust the parcel will be delivered to you within the promised delivery time and in good condition. However, should you not be satisfied, we would appreciate hearing your comments in order to always improve our service.
E-mail info@inlightbeauty.co.uk
Phone 01326 281114
RETURNS
We prepare your parcel with love and care, however if it is damaged upon its arrival to you, please get in touch; we ask that you return your item within 7 days for an exchange or refund.
- Please note – due to hygienic reasons, we are unable to provide refunds on opened/used products.
- We can only offer refunds and exchanges for purchases made through inlightbeauty.co.uk
- We are sorry but we can’t refund your postage/courier costs (with the exception of faulty products) and for oversees customers, any customs fees or local taxes.
You may cancel your order at any time prior to your order being processed for a full refund. You can notify us by emailing info@inlightbeauty.co.uk or calling 01326 281114.
