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Frequently Asked Questions
Customer Care
Our fantastic, knowledgeable team is here to offer guidance and advice, as well as answer any questions you may have.
If you can't find your answer here, get in touch directly via our chat box, by e-mailing info@inlightbeauty.co.uk or calling
01326 281114
Orders and returns
When can I expect my order?
Orders are usually dispatched within 1-2 working days and arrive within a further 1-2 working days in the UK. Orders outside the UK can take up to 10 working days. Please check the delivery page for the most up to date delivery information.
If you believe your order is late, please check your emails for tracking and contact customer service - info@inlightbeauty.co.uk or call 01326 281114
How much does shipping cost?
UK Orders
Collection from Inlight Beauty, Cornwall TR13 0LW – FREE
Standard (2-3 working days) - £4.95 or FREE over £60
Express (1-2 working days) - £7.95
Do you ship to other countries?
Yes, we send our products worldwide.
Europe flat rate - £13.00
Rest of the World (order value under £100) - £19.50
Rest of the World (order value over £100) - £25
Additional TAX charges and fees may be imposed by your local customs process.
We have retailers and stockists worldwide that may help reduce your parcel’s miles and shipping costs. International delivery typically takes 1-2 weeks, tracking will be sent with your dispatch email for the most up to date delivery information.
How do I return Inlight Beauty products?
We want you to be delighted with your Inlight Beauty purchase. However, if you change your mind, we offer a straightforward return process.
Full delivery and returns information can be found here.
Standard Returns: You have 14 days from receipt to notify us of a return. Items must be unopened, unused, and in their original packaging with all seals intact. Returns are made at your own expense.
Exchanges: If you would prefer a different product, please notify us within the 14-day window.
Faulty Goods: If a product is faulty or arrives damaged, please notify us within 30 days for a full refund or replacement.
We are sorry but we can’t refund your postage/courier costs (with the exception of faulty products) and for oversees customers, any customs fees or local taxes.
We can only offer refunds and exchanges for purchases made through inlightbeauty.co.uk
You may cancel your order at any time prior to your order being processed for a full refund. You can notify us by emailing info@inlightbeauty.co.uk or calling 01326 281114.
Will I be charged Tax / Duties?
If you are ordering from within the UK, including Northern Ireland and offshore islands, or the US, VAT is included in the price.
For all other destinations, including Europe, local taxes and duties are not included in the price, and you may be required to pay these upon delivery. Please check our stockist page to see if there is a retailer in your area to avoid additional fees.
How do I earn loyalty points?
Automatically earn 2 points for every £1 you spend. You can also get bonus points for creating an account, signing up to the newsletter and following us on social media. Log in and click "Loyalty Rewards" for more information.
How do I use my loyalty points?
Log in to your account and click loyalty rewards. Redeem a reward, add the item to your basket and then copy and paste the code into the discount box at checkout.
We can also help with loyalty points by phone - call 01326 281114
Shelf life and storage
How should I store Inlight Beauty products?
We have chosen Miron glass for our packaging because it blocks out UV rays which can negatively affect the potency of our products and reduce their shelf life. The jars and bottles are specifically designed to house your Inlight Beauty products in the best way possible, but we would also recommend keeping them at room temperature and away from direct sunlight where possible.
How do I recycle Inlight Beauty products?
The glass and lids of Inlight Beauty products can be cleaned and put in UK household recycling but please check with your local authorities for confirmation.
Glass droppers, pumps and sprays can also be recycled at some UK recycling locations when taken apart.
Tip: Inlight Beauty bottles and jars can be re-used as beautiful trinket pots or single stem vases!
What is the shelf life of Inlight Beauty products?
Most Inlight products have a shelf-life of 36 months. Please refer to the batch and BB label at the bottom of the product.
We recommend using within 6 months of opening for maximum efficacy, but given the nature of the products, if stored correctly they can be used for much longer than this.
Will my balm melt?
Your balm may change consistency over time especially in hot weather. Please be careful to store your Inlight Beauty products away from heat sources and sunlight where possible. If they accidentally melt, they will return to a balm at room temperature and can still be used but the consistency may differ.
We package our orders with cardboard and tissue paper to insulate them so that they are safe from heat whilst in transit to you.
Organic Skincare Guide
How organic are Inlight Beauty products?
Many of our formulations use 100% organic ingredients - just check the ingredients list for assurance. This feature is rare in the beauty industry. Inlight Beauty products and production process are certified organic by Soil Association - Cosmos Organic Accreditation.
We believe that organic ingredients are more powerful and brimming with vital energy. No synthetic compounds are used at any stage of production, from the growing of ingredients to cleaning the lab and the final creation of our products (this includes being GM free).
What's the difference between oil based skincare and creams/serums?
Our skin is impermeable, meaning water-based creams and serums quickly evaporate providing no real skin hydration. Oils are nourishing in their own right, and the oils in Inlight Beauty products are close in composition to the skin’s own sebum so are easily absorbed without clogging the pores.
By avoiding water, no synthetic preservatives are required to inhibit the growth of bacteria, resulting in a purer, more natural product.
You can find more about waterless beauty here.
How much balm or oil should I use?
Inlight Beauty products are very concentrated, meaning less is more. Very little is all that you need for good effect, use up to a pearl size of product using the spatula included for balms.
The oils and serums vary, you'll find a guide to the appropriate amount of product inside every box.
The products should not leave your skin greasy. Always listen to your skin and adjust your routine accordingly. The base oils used in all Inlight Beauty products are close in composition to your own sebum - this means they will be absorbed easily.
What organic products are best for mature skin?
We have some great products for mature skin. Our Deep Moisture Balm offers rich hydration for everyday moisturisation. Our Line Softener Intensive has been formulated to soften lines and stimulate collagen production. In clinical trials we have found a statistically significant decrease in wrinkle appearance.
Head over to out Pro-ageing and Mature Skin Collection for more inspiration.
Inside Inlight Beauty Products
Why do you use essential oils in your skincare products?
Organic essential oils carry some amazing properties as well as delightful fragrances and a preservative function. You will find a small percentage of essential oils in most Inlight Beauty products. Please see individual products for their full ingredients list.
Are Inlight Beauty products vegan and vegetarian?
All of our products are proudly cruelty free, suitable for vegetarians, and never tested on animals.
All our Oils and Serums are also vegan-friendly.
The balms do contain beeswax - this is 100% organic certified meaning the way it's collected is monitored and not harmful to bees. You can view the bees-wax free range here.
Are Inlight Beauty products Gluten-Free?
We don't use any grain derived alcohols in our products. Barley leaves can be found in some products, the gluten in barley grass is found in the seed and we only use barley leaves. If you have a strong sensitivity to gluten, we do advise a patch test on the inside of the elbow which you should monitor for 24 hours.
Skin concerns
What products can I use on sensitive skin and skin disorders?
Our products are designed with sensitive skin, rosacea, acne and other common skin disorders in mind. In the case of more serious skin problems, we recommend that other, non-organic, products are not used alongside Inlight Beauty products and that you seek a doctor’s advice.
If you are aware of any skin sensitivity or sensitivity to a particular ingredient please check the ingredient list carefully. It is recommended that you conduct a 24hr patch test on an area of clean skin (on the underarm or inside of the elbow) before applying the product more widely.
What products are best for Rosacea?
A sound and effective cleansing and moisturising routine is a key foundation for healthy, balanced skin. Acne and rosacea are inflammatory skin conditions related closely to inner hormone levels. An effective and deep acting cleanser, combined with a calming and soothing moisturiser can help to effectively remove toxins and impurities, keeping pores open and maintaining optimum skin health.
The Floral Tonic is oil-free and has ingredients that sooth, refresh and reduce inflammation. This makes it effective for soothing skin prone to rosacea.
Can I use Inlight Beauty products whilst undergoing cancer treatment?
Yes. It would be hard to find products purer than Inlight Beauty. We’ve received fantastic feedback in using Inlight Beauty products whilst undergoing treatments such as chemotherapy, which can cause your skin to become very dry, thin and fragile.
As our products are organic and oil-based, they naturally provide great nourishment and give back essential skin nutrients which can be lost during treatment. We however advise you to always consult with your doctor as every cancer treatment is individual.
Our friend Nicki details her cancer journey and Inlight Beauty saviours here.
Can I use coconut oil on acne prone skin?
Some people are worried about using coconut oil on acne-prone skin as it can theoretically be comedogenic. We use organic coconut oil (in different percentages) in some of our products, to take advantage of its highly moisturising and antibacterial properties. We blend it with some complementary botanical extracts in a synergic positive action. The results have been great so far including on acne-prone skin.
What is the difference between Under Eye Revive and Eye serum?
The Under Eye Revive is a balm, packed with decongesting ingredients to help de-puff, plump, and brighten dark circles. The Eye Serum aims to reduce the appearance of fine lines in the delicate eye area and contours. It is a potent serum texture, only a very small amount is needed.
Pregnancy and Post Partum
Which organic skincare products can I use during pregnancy?
Inlight Beauty products are suitable during pregnancy. Indeed, our Body Butter is highly recommended for use during this very sensitive period as it can help the skin maintain its elasticity and prevent the possible development of stretch marks. Our Calendula & Damask Rose ointment is also great with breastfeeding when applied to sore/cracked nipples and can double up as a fantastic baby balm.
What products organic products can I use on my baby?
New born baby skin is incredibly delicate and precious. We have a baby range specifically designed for your little one's skin. We recommend not using any products on your baby for the first 4-6 weeks.
For more advice on pregnancy and post partum products, read here.